Steps to Make a Claim

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The claim process is made easier with the completeness of your documents

Choose the type of insurance you have to see the stages of the claim process that need to be done

Motor Vehicle Claims

Motor Vehicle

table-icon_03Incident Report 

Submitting a claim can contact the nearest Claim Service Center

table-icon_03Completing Documents

  • Motorized Vehicle Claim Form that has been filled out
  • LippoInsurance policy which is still active
  • Copy of STNK applicable
  • Copy of valid driving license
  • Identity according to other Supporting Document Policies, depends on the case
  • For other types of claims will be contacted later, according to the type of loss experienced

table-icon_03Survey

If needed, a survey will be conducted immediately by the LippoInsurance Claim Surveyor

table-icon_03Claim Agreement

For motor vehicle claims at the Partner Workshop, if approved, we will issue the SPK directly to the garage

table-icon_03Settlement of Losses

Motor vehicles can be collected after you have completed payment at your own risk directly at the garage

Non-Motorized Vehicle Claims

Non-Motorized Vehicle

table-icon_03Report an Incident

You can contact (021) - 5579 0672 or click below

table-icon_03Completing Documents

  • Non-Motorized Vehicle Claim Form
  • LippoInsurance policy which is still active
  • For other types of documents will be contacted later, according to the type of loss suffered

table-icon_03Survey

If needed, a survey will be conducted immediately by the LippoInsurance Claim Surveyor

table-icon_03Claim Agreement

We will give compensation confirmation letter

table-icon_03Settlement of Losses

Settlement of claims after the Compensation Confirmation Letter, and the required documents you complete

Personal Accident

table-icon_03Report an Incident

You can contact (021) - 5579 0672 or click below

table-icon_03Complete the Document

  • The report form submits a claim following the chronology of the accident that occurred.
  • Photocopy of ID card (KTP, SIM, Passport).
  • In the event that the Insured dies :

Certificate of examination of corpses (Visum et Repertum).

Photocopy of death certificate from the Lurah, Hospital or local police.

Copies of heirs and family cards

  • In the event that the Insured is lost due to an accident :

Certificate of accident and search termination from the authorities

A statement from the heir will return compensation if the Insured is found alive again

  • In the event that the Insured suffers permanent disability, a certificate of examination (Visum) from the Doctor who carries out the treatment or medication
  • Original receipts from doctors, hospitals, laboratories, pharmacies (accompanied by a certificate from a doctor and a copy of a prescription), in the event the Insured undergoes treatment or medication. If the original receipt is used to obtain a replacement from compulsory insurance, the Insured must submit a photocopy of the receipt which has been legalized by the compulsory insurance company.
  • Other documents that are relevant, reasonable and should be requested by the Insurer in connection with settlement of a claim.

table-icon_03Survey

If needed, a survey will be conducted immediately by the LippoInsurance Claim Surveyor

Movable Property Insurance

To make a movable property claim, you need to complete the documents below:

table-icon_03Documents

Then send all complete documents that have been filled with damaged electronics / gadgets to the following address:

table-icon_03Destination address

Kantor Operasional
PT Lippo General Insurance Tbk
Karawaci Office Park Blok I No. 30-35
Lippo Village, Tangerang 15139
Indonesia
Up. Claims Department – Non MV

Health Claim Process

Health Claims

Flow of claim submission at the Hospital or Clinic Partner

Alur Proses - Proses Claim Provider LippoInsurance

Flow of claim submission with reimbursement system

Alur Proses - Proses Claim Reimbursement LippoInsurance

Completeness of documents required for claim reimbursement

Alur Proses - Dokumen klaim yang dibutuhkan lippoinsurance

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